K
Kia CRM
Sales Call Center Complaints Service · P2
Team Leader
RM
Today · Friday, 8 Aug 2026

Team 2 — Sonipat

Open leads (team)
118
Across 4 KECs
Escalations
4
Untouched past SLA — act now
New leads today
9
7 auto-routed · 2 walk-ins
Bookings this month
23
Target 32 · 72% with 15 days left

KEC load & check-in

Load-based assignment uses this
KEC Check-in Open leads Overdue TDs today Bookings (mo.)
Arjun Rathi9:04 am31227
Sneha Kulkarni8:52 am28018
Farhan Qureshi9:15 am34135
Meera Joshi
On leave · not receiving leads
Not checked in25103
Meera's 25 open leads may need reassignment while she's out.

Escalations

Untouched past SLA
Amit Chawla · Sonet54 min
Arjun · New · no first call yet
R. Iyer · Seltos2.1 hr
Meera (on leave) · TD Scheduled · reminder due
P. Ahuja · Carens3 hr
Meera (on leave) · KEC Assigned · qualification call
J. Bakshi · EV64.5 hr
Farhan · Booked · allotment pending 6 days

Team pipeline

New / Assigned
45
TD stage
31
Booked
23
Allotment–Retail
11
Delivered / PSF
8

My requests

TD vehicle · EV9 from Karnal
12–14 Aug · for J. Bakshi's TD
Pending Sales Head
TD vehicle · Carnival from Panipat
6–7 Aug · returned on time
Approved
All requests →