K
Kia CRM
Sales Call Center Complaints Service · P2
Sales Head
VS

Reports

Lead sources — volume vs conversion

SourceLeadsQualified %Booked %Cost / booking
Meta lead forms81261%14%₹4,120
Walk-in51488%34%
Field activity38679%28%₹1,850
Website25764%11%₹2,900
Sheet upload (events)17152%7%₹3,400

Read

Meta delivers 38% of volume but the worst booking rate. Walk-ins and field activity convert 2–3×. Shifting a third of Meta spend to field events would pay for itself at current cost per booking.

Company funnel — MTD

Enquiries · 2,140
− 18% junk / unreachable
Qualified · 1,755
− 37% never reach a TD
TD completed · 1,110
− 81% — biggest drop: TD → booking
Booked · 207
− 54% still in fulfillment
Delivered · 96

Stage-to-stage rates by showroom

ShowroomQual→TDTD→BookBook→Deliv
Sonipat68%24%49%
Karnal64%21%51%
Panipat61%18%44%
Delhi North54%15%42%
Delhi North lags at every step — response time (54 min avg) is the strongest correlate.

Where leads die — 234 lost MTD · 18% loss rate

Stage lost atCount% of lossesTop reasonVs July
KEC Assigned (pre-TD)8938%No response→ flat
TD Completed7231%Price issue↓ −12%
Booked (pre-allotment)4118%Stock unavailable↑ +2×
TD Scheduled (no-show)3214%Postponed↓ −5%

Competitor losses

Hyundai Creta28 · 47%
Maruti Grand Vitara14 · 23%
Tata Nexon / Curvv11 · 18%
Others7 · 12%
Action signal
Stock-unavailable losses doubled. 11 live bookings are waiting on VINs — prioritize the transit allocation.

Target variance — deliveries, August (day 8 of 31 · pace 26%)

ScopeTargetActualPace vs targetStatus
North region36096102%On pace
Sonipat10429108%Ahead
Karnal9325104%On pace
Panipat862296%Slightly behind
Delhi North772088%At risk