Admin

RTO → showroom mapping

RTO code	District	Showroom
HR-26	Sonipat	Sonipat Showroom
HR-05	Karnal	Karnal Showroom
HR-10	Panipat	Panipat Showroom
DL-01	Delhi North	Delhi North Showroom
HR-06	Panchkula	Unmapped — routes to region default

Fallback chain

1. RTO mapping (this table)
2. Region default showroom
3. Call-center manual queue

Terminal reason codes

Code	Label	Applies to	Used MTD
PRICE_ISSUE	Price / discount	Lost, Cancelled	31
COMPETITOR	Bought competitor	Lost	22
POSTPONED	Purchase postponed	Postponed	17
NO_STOCK	Stock unavailable	Lost, Cancelled	10
FIN_REJECT	Finance rejected	Lost, Cancelled	7

Why this matters

Every terminal transition requires a reason code — these feed the Sales Head's "why leads die" analytics. Edit labels freely; codes are stable.

Monthly targets — August 2026

Scope	Bookings	Deliveries	TDs
Sonipat Showroom	96	54	180
Team 2 (R. Malhotra)	32	18	60
Arjun Rathi (KEC)	8	8	15

Cascade rule

Targets are set per showroom, team, and KEC. Dashboards show pacing vs target at every level of the org tree.

Users & org tree

User	Role	Position	Modules	Status
V. Singh	Sales Head	Company	All	Active
A. Bedi	Sales Manager	Sonipat Showroom	Sales, Complaints, Stock	Active
R. Malhotra	Team Leader	Sonipat › Team 2	Sales, TD	Active
Arjun Rathi	KEC	Sonipat › Team 2	Sales, TD	Active
Meera Joshi	KEC	Sonipat › Team 2	Sales, TD	On leave
Sunita N.	Call Center	Central	Sales, Service, Complaints	Active

Three axes

Org position → what rows a user sees (subtree rule).
Role → what they can do.
Module access → which areas they enter.
Never conflated; enforced server-side.